Frequently Asked Questions

Shipping & Location

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Where are you located and ship from?

Los Angeles, CA

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Do you ship internationally?

Yes, we do! You can choose your preferred shipping method/service when placing your order. Alef Bet does NOT charge or collect any taxes on international shipping.

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What's your shipping method? Do you offer express shipping?

We use the US Postal Service as our primary shipping method. Yes, you can select express shipping as an option during checkout.

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How long does it take to receive my jewelry?

We ship out orders promptly. Some items are custom-made or may be temporarily out of stock. If that happens, we'll contact you directly with a timeline.

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Do you offer rush orders?

Absolutely! We can always accommodate rush orders. To guarantee delivery by your needed date, call us at 818-882-9030 – it takes the guesswork out of timing.

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Do you provide tracking numbers?

Yes! US Mail provides tracking numbers, and we'll send yours with your order confirmation. You can track your order here or directly on www.usps.com.

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Is there a shipping charge?

Orders under $20.00 have a $4.50 shipping fee. Orders over $20.01 include FREE first-class US mail shipping! Learn more here.

Orders & Returns

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What's your return or exchange policy?

We offer 100% satisfaction – if you're not happy with your purchase, we'll make it right. Prefer an exchange? That works too!

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What happens when an item is out of stock?

Look for the small button to add your email, and we'll notify you when it's back in stock. Watch this short video to see exactly where to find it.

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Are invoices with prices included in orders?

No, we only include packing slips. This way, if your order is a gift, the recipient won't see the price.

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What if I entered the wrong address?

If your order hasn't shipped yet, we'll do our best to update it with the correct address. However, if it's already shipped, we're not responsible. There's a $5 re-postage fee to send items to you again. Please email info@alefbet.com with questions.

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What if my package was returned to sender?

If your package is returned for any reason, you'll be responsible for reshipping costs. We'll email you an invoice for the return shipping label. Please double-check all addresses before submitting your order.

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Package shows delivered but I don't have it?

Please wait at least 72 hours – it may have been delivered to a neighbor or picked up for you. After that, contact us to file an insurance claim within 2 weeks of delivery confirmation. We're not responsible for missing packages outside this timeframe.

Products & Customization

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What are your jewelry pieces made from?

Sterling silver, 14k gold, and genuine gemstones.

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What about repairs and warranty?

Jewelry is jewelry, and sometimes it breaks! Contact us and we'll fix it within a reasonable 60-day timeframe.

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Can you restring Red String Bracelets?

Yes! There's a $10 charge for restringing red string bendel bracelets – $5 for the stringer and $5 for tracked return shipping.

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Can you customize an order?

Absolutely! Call us at 818-882-9030 to discuss your custom jewelry vision.

Payment & Pricing

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What payment methods do you accept?

Visa, MasterCard, Amex, and PayPal. All accepted payment types are listed on the checkout page. Your credit card information is never stored with us.

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Do you charge sales tax?

Only California residents need to pay sales tax.

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What is Afterpay or ShopPay?

We're excited to offer AfterPay and ShopPay as additional payment options! Shop now and pay later over 4 equal payments. Note: AfterPay is currently available to domestic customers only. You'll need to agree to their Purchase Payment Agreement and Terms of Service.

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Can I get a refund if the price changes?

We're unable to honor promotions for orders placed outside the promotional timeframe, as this wouldn't be fair to our other customers. We appreciate your understanding!

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It looks like you charged me twice?

If your card was declined on the first attempt, you'll see a pending transaction. Don't worry – we don't capture funds for declined transactions, and this charge will automatically drop off within a few business days.

Coupons & Gift Certificates

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What is a coupon code?

A code that gives you a discount! Enter the code during checkout to apply your savings.

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Do coupon codes expire?

Yes, all discount codes come with expiration dates so you can plan accordingly. Keep in mind that promo codes cannot be combined with other offers.

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Why isn't my coupon code working?

Try copying and pasting your exact code into the coupon box. Remember, promo codes cannot be combined and don't apply to shipping costs.

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What is a gift certificate?

It's "free" money! Use it on the checkout page by entering the number and pin. The amount will be deducted from your bill.

Contact & Community

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How do I contact Alef Bet?

📞 Call us: 1-818-882-9030
📧 Email us: info@alefbet.com

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How do I track an order?

Email us for your tracking number if you've misplaced it, but also check your Gmail promotional tab or spam folder. Use www.usps.com to track if our provided link doesn't work.

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Do you have an email list?

We do! Email us your address and we'll add you to receive updates on new arrivals and exclusive offers.

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How can I tell people about Alef Bet Jewelry?

Instagram, Facebook, word of mouth – we appreciate it all! Sharing the love helps other jewelry lovers discover us.

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How do I review a product?

We'll send you a generated email from our website. Taking a moment to review really helps others find amazing jewelry! You can also click the review tab on any product page.

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What's the weekend series?

Send us a photo of you wearing your Alef Bet jewelry, and if we feature your picture/review, you'll get $25 to shop with! Learn more here.

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Do you sell wholesale?

Yes! We have instructions here for wholesale inquiries.