100% returns if you are not satisfied with your purchase within 14 days after confirmation of order received. If you prefer to exchange it for something else, that is fine too. A full refund, less shipping, will be applied back to your original form of payment.
We do not provide pre-paid return labels.
Customer pays for return shipping.
Returns to be mailed to:
Alef Bet by Paula
P.O. Box 3974, Los Angeles, CA 91313-3974
*Please include your name, email and order number with the return so we know who you are, and to whom to apply the credit.
We ship from Los Angeles, CA
Los Angeles, California
No, we only include packing slips. That way if it is a gift the recipient does not see the price.
We use the US post office mail as our primary mail source.
We offer priority and express shipping on the checkout page as an option.
For international shipping we use either DHL, FEDEX, or UPS
There is a button you can add your email and we'll let you know when it's back in stock. Here is a short instructional video.
We are excited to offer AfterPay and ShopPay as an additional payment method at checkout. You are able to shop now and pay later!
Simply select Installments during checkout and pay for your purchase over 4 equal payments.
Please note that AfterPay is only available to domestic customers at this time. In order to use AfterPay, you must agree to their Purchase Payment Agreement and Terms of Service.
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account.
Don’t worry though, we do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Jewelry is jewelry, and sometimes it breaks. Contact us and we will fix it within a reasonable time frame.
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding.
Sure, call to discuss 818 882 9030
email to discuss info@alefbet.com
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history.
You can also save your shipping information for a quicker checkout experience.
Yes, we have one.
Email us at info@alefbet.com and we'll add you to the list right away
A generated email will be sent to you from our website. Please take a moment to review your product. It really helps others find amazing jewelry.
Alternatively you can click on the review tab on the product and leave a review that way.
Yes! We have a password protected website designed just for you. Register here.
Please wait at least 72 hours to see if the package was delivered to a neighbor or was picked up for you.
Thereafter, contact Alefbet to make an insurance claim within 2 (two) weeks of the confirmation of delivery.
We are not responsible for missing packages outside of this time frame.
If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.
If you have provided an incorrect address and your order has not been shipped yet, we will do our best to update your order with the correct address.
However, if your order has already shipped we are not responsible. A $5 fee for re-postage will be charged for your items to be sent to you again. Please email-- info@alefbet.com with any questions or concerns.
There is a $10 charge for restringing red string bendel bracelets. $5 goes to the stringer and $5 for the shipping back to you with a tracking number.
Learn all about the program here. There are short videos as well explaining the program and how to redeem your alef dollars.
YES!
On the comment section at the end of the checkout process there will be a "box." That is where you can write what you would like in your card.
You can also provide us with a different shipping address than a billing address, and we will send it there.
No invoice will be put in the package, it will be directly emailed to you.
This is "free" money. You can use it on the checkout page and enter the number and pin number. The amount will be reduced off of your bill.
You can also buy gift certificates for gifts and the person will be able to shop anytime.
Gift certificates do not expire unless you are made aware of it. For example, a limited promo.
Shop gift certificates here.
We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.
It might also be that it is expired, please check the expiration date.
We try to ship out in a timely manner. Some items are custom, some are out of stock. If that happens, we will have someone contact you directly with a time frame.
We can always rush orders. To be 100% positive that it will be delivered by your date needed, call us 818 882 9030, it takes the guesswork out of guessing.
Sterling silver, 14k gold, gemstones
Visa, MasterCard, Amex or PayPal. Types of payment are listed on the checkout page. Your credit card information is not stored with us.
We provide tracking numbers by email. You can also track your order here: https://www.alefbet.com/a/track
All tracking numbers were emailed, unless your order was sent economy shipping. Please see spam or promotional tab for the email.
Orders under $15 have a charge of $2.50
Orders over $15 and under $75 have a charge of $5.00
Free shipping over $75
This is a code that gives you a discount. You will need to enter the code to have it apply the discount.
The field to insert the code is at the final checkout page and will say "gift certificate or promotional code"
California residents only need to pay sales tax.
If your order comes from Meta you will be charged sales tax since they have offices all over the USA and that is their policy when the order originates on their platform.
While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly.
Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Phone: 818 882 9030
This site is hosted by Shopify. They host the store pages, ordering system, and order data. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store the site automatically collects information about your shopping experience.
SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. We employ SSL to protect your billing and shipping information when it's submitted through the checkout pages, which helps to ensure a reliable, secure shopping experience