Where are you located?
Los Angeles, CA
Where do you ship from?
Los Angeles, CA
What are your pieces of jewelry made from?
Sterling silver, 14k gold, gemstones
Method of shipping? Do you offer express shipping?
We use US mail.
Yes, you can choose express shipping on the checkout page
Do you ship internationally?
Yes, we do.
How do I contact Alef Bet?
Phone: 818 882 9030
What is your return or exchange policy?
100% if you are not satisfied with your purchase. If you prefer to exchange it for something else, that is fine too.
What about repairs?
Jewelry is jewelry, and sometimes it breaks. Contact us and we will fix it within a reasonable time frame.
What methods of payment do you take?
Visa, MasterCard, Amex or PayPal. Types of payment are listed on the checkout page. Your credit card information is not stored with us.
California residents only need to pay sales tax
How long does it take to receive the jewelry?
We try to ship out in a timely manner. Some items are custom, some are out of stock. If that happens, we will have someone contact you directly with a time frame.
Do you rush orders?
We can always rush orders. To be 100% positive that it will be delivered by your date needed, call us 818 882 9030, it takes the guesswork out of guessing.
Do you provide tracking numbers?
US mail does have tracking numbers, and we have those sent with your order confirmation.
Is there a charge for shipping?
Yes, any order under $74.99 has a $4.00 fee. Orders over $75 include free first class US mail shipping.
What is a coupon code?
This is a code that gives you a discount.
What is a gift certificate?
This is "free" money. You can use it on the checkout page and enter the number and pin number. The amount will be reduced off of your bill.
How do I track an order?
Email us for the tracking number if you have misplaced it, but also check your promotional tab on gmail or spam. www.usps.com is the shipping company we use and you can enter the tracking number on their website if our link that we provided does not work.
Do you drop ship, gift wrap and print cards?
YES! On the comment section write what you would like in your card and provide us with the shipping address and we will send it. No invoice will be put in the package, it will be directly emailed to you.
Do you sell wholesale?
Yes! Please contact us with your store information. We have a password protected website designed just for you.
How do I tell people about Alef Bet Jewelry by Paula?
How do I review a product?
A generated email will be sent to you from our website. Please take a moment to review your product. It really helps others find amazing jewelry.
Alternatively you can click on the review tab and leave a review that way.
Can we customize an order?
Sure, call to discuss 818 882 9030
Do you have an email list?
We do! Email us your email and we’ll add you to it.
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