Israeli Ammo Earrings | Authentic Vintage Studs

I had previously ordered a beautiful necklace from this company, I even referred friends and family, who ALSO ordered & then I ordered a pair of earrings and saw that the company truly has horrible customer service!!
When I received the earrings, one of them had scratches on the surface so contacted them via phone which proved to be a waste as the message states she rarely checks messages. I then sent an email asking if there was something that could be done to correct my issue. I was told they’re not all perfect but that I could send the package back and they would replace it. I proceeded to ship it back and after doing so I was emailed by the owner again telling me she sent me out a single earring to replace the one I would be sending back.
I let her know that I had already sent out the entire order, now paying a 2nd round of shipping and asked how we could now go about correcting this issue?
The response was that she would just have to send back another earring to complete the set.
This morning my mailman knocked at my door with a POSTAGE DUE package from Alef Bet!! The complete lack of customer service and the audacity to send a correction back to me and expect me to pay POSTAGE FOR A 3rd time is beyond comprehension!!
I do not believe that the customer is always right, however in this instance I do believe it was the responsibility of the COMPANY to correct their mistake and not leave it up to me to pay AGAIN!!
I can only hope they will do better in the future!
Even though I love the pieces I purchased, I absolutely won’t be ordering any more or referring them any longer because of their poor customer support experience!

Great quality and just as described. They are a little big and heavy for my taste so will be gifting them to a family member. Would buy again though.

I love these earrings. I feel like I am wearing a piece of history! They are beautiful in every way.

Great purchase. I am very satisfied with the quality and cost. Love being able to see the Hebrew letters. Very easy website and friendly owners.